Why You Should Pick 3C Contact Services for Business Process Management

Posted by on Oct 7th, 2019 in Blog
Business Process Management (BPM) is a central aspect of ensuring organized and efficient business operations. Companies that fail to administer effective BPM standards and protocols are subject to a number of negative outcomes including lost revenue, dissatisfied employees, and above all, unhappy customers. 3C Contact Services’ business process management has..

Why You Need a Social Media Customer Response Service for Your Business

Posted by on Jul 8th, 2019 in Blog
Social media and online marketing has forever changed the way that companies interact with their customers or potential customers. Younger generations tend to prefer contacting companies through their social media platforms including Facebook, LinkedIn, Twitter, and Snapchat. These platforms allow customers to publicly air their grievances, showcase their gratitude for..

Customer Service Habits Every Rep Should Develop

Posted by on Jun 17th, 2019 in Blog
Customer service agents are the first frontline defense for any company. Even though most of their customer interactions happen on the phone or online, the way in which they respond to and handle customer complaints and inquiries is pivotal to the success of your business. These interactions are the foundation..

9 Tips for Creating Positive Customer Experiences

Posted by on Jun 3rd, 2019 in Blog
Aside from your employees, your customers are your greatest asset. After all, they’re the reason you’re in business. And that means, you shouldn’t underestimate the importance of establishing and maintaining a strong working relationship with all of your customers. The right way to go about doing this isn’t always obvious...