Blog
Occupancy vs. Utilization in Call Centers
Call centers use a variety of different metrics and key performance indicators (KPIs) to track overall customer satisfaction rates and improve their operations. Occupancy vs.
The Importance of Medical Answering Services
More often than not, medical professionals don’t work the standard eight-hour shifts to which employees in other industries are accustomed. A typical shift for a
Contact Center Industry Trends and Predictions for 2022
During the COVID-19 pandemic, call centers faced a number of challenges including a sudden influx of complex customer phone calls and emails while dealing with
Impact of Missed Customer Calls on Your Small Business
Unanswered or missed customer phone calls are a much bigger deal for your business than you might think. Upper management level employees may not bat
How Do Bilingual Answering Services Help Your Business?
Good help isn’t always that hard to find when you know where to look. Professional bilingual answering services can help you expand your business and
Common Customer Complaints in Call Centers
One of the top tips for building a successful business, besides excellent products and services, is perfect customer service. Naturally, this factor involves resolving customer
Everything You Need to Know about Answering and Virtual Receptionist Services
Answering and virtual receptionist services have a lot of similarities—almost to the point where many people tend to think they’re exactly the same thing and
Customer Complaints: How to Effectively Handle Call Center Escalations
Customer service representatives are all-too familiar with the phrase “I want to speak to the manager” or some variation of it. You’ve probably heard this
How Virtual Receptionist Services Benefit Your Customers and Businesses
When it comes to delivering exceptional customer service, first impressions are everything. Positive and negative customer service experiences always stand out, while mediocre ones are
Everything You Need to Know about Customer Retention
What Is Customer Retention? Customer retention is when businesses take proactive steps to encourage first-time customers to become repeat customers by purchasing products, services, or
Why Live Chat Is a Beneficial Tool for Your Customer Service Team
Creating a positive customer experience is just as important these days as developing stellar products or delivering excellent customer service. What’s the difference between customer
Why Upselling and Cross-Selling Are Essential for Business Growth?
Many companies focus a great deal on customer acquisition as their main source of revenue growth. While this is certainly an effective sales tactic to
