As vice president of sales and general manager, Steven is responsible for managing 3C Contact Services’ staff, sales, and operations, developing strategic plans to grow business and increase the effectiveness of the provided service. Steven is also responsible for building 3C Contact Services’ image and fostering relationships with clients and community organizations.

9 Ways to Make Your Customer Service Stand Out

Posted by on Dec 22nd, 2016
Good customer service can be the determining factor in your company’s success. Many companies do not understand both the importance of customer service and what it takes to provide it in an excellent manner. Learning how to make your customer service stand out will create a loyal follower base and..

10 Customer Service Skills We Use to Boost Our Clients’ Sales

Posted by on Dec 20th, 2016
While many would not expect it, one of our core responsibilities as an inbound call center in Toronto is growing businesses and increasing sales. The truth is, customer service is crucial when it comes to boosting sales. Good service can satisfy customers and create company loyalty, while poor service can..

How to Find a Good Inside Sales Service Company

Posted by on Dec 15th, 2016
When it comes to increasing your sales, there are many different methods, and one of the most effective is using an inside sales service. Businesses have a range of sales methods available to them, each with their own strengths and weaknesses. Most people are aware of methods like telemarketing and..

Outsource Customer Support for a Merry Christmas

Posted by on Dec 13th, 2016
Christmas is known as the merriest time of year, but if you’re a business owner, it’s also probably the busiest. Most retailers and many companies hire additional staff over the Christmas season, but outsourcing your customer support using an inbound call center may be the most helpful thing for your..

Start Preparing for the Christmas Rush Now

Posted by on Dec 8th, 2016
It’s the height of summer and the holiday shopping season is the last thing on many call center managers’ minds. Many don’t even begin to think about it until at least the late summer or early fall. Christmas is the most profitable, not to mention busy, time for any business...

Benefits of Conducting Customer Satisfaction Surveys

Posted by on Dec 6th, 2016
If you’re looking to gauge how your customers feel about your organization, a customer satisfaction survey can help to determine your best practices. Customer satisfaction survey results can also help you to find what areas of your business require improvement. For small- and medium-sized businesses, customer satisfaction survey results are..

How to Reduce Average Handle Time in the Call Center

Posted by on Dec 1st, 2016
Every call center wants to know how to lower average handle time. When call centers evaluate their service, average handle time (AHT) is one of the key metrics they look at. AHT measures the average amount of time that a call center agent speaks with a customer. By reducing average..

9 Customer Service Mistakes That Will Cost Your Business

Posted by on Nov 24th, 2016
Customer service is frequently overlooked by new businesses, despite it being one of the most important ways to gain customers and increase customer retention. No matter what your product or field, poor customer service will cost your company in the long run. Here are a 9 customer service mistakes that..

Lead Generation Call Center Service for Real Estate Agencies

Posted by on Nov 22nd, 2016
Real estate is changing. In fact, it’s already changed significantly just in the past decade. Consumer behaviour is one of the biggest changes especially with the Internet impacting how they go about buying and selling their homes. Now, more than ever, the need for quality lead-generation services for real estate..

Top 12 Call Center KPIs to Ensure Success

Posted by on Nov 17th, 2016
Ask any call center manager and they will tell you that each day they strive to maintain a high level of customer service and answer calls in an efficient manner. In order to do this, however, it is important to discover what the key performance indicators (KPIs) are for your..