How to Increase Customer Lifetime Values (CLV)

Posted by on Feb 19th, 2019
When it comes to implementing palpable customer service techniques to grow a business, most companies put all or most of their eggs in one basket: customer acquisition. While this is an important strategy that deserves a great deal of focus, it also means that another important aspect of establishing a..

Why Low Attrition Rates Are Good for Customer Service

Posted by on Feb 4th, 2019
In business, attrition is the number of employees a company is able to retain over a certain period of time. Low attrition rates are highly beneficial and favourable because they can guarantee both employee and customer satisfaction. Both of these factors are essential to maintaining high quality service, retaining more..

How to Create Effective Customer Satisfaction Surveys

Posted by on Jan 21st, 2019
Customer satisfaction surveys are an essential part of any business regardless of size, stature, or industry. They provide valuable insights into what your customers are thinking, how they feel about your business, products, and services, and whether or not they’d use your business again or recommend it to other people...

Call Center Lead Qualification Checklist

Posted by on Jan 7th, 2019
When it comes to lead qualification, one of the most important tasks your sales team must take on is asking the right questions to ensure that they can successfully convert contacts into paying and loyal customers. Creating a standardized lead qualification checklist as a point of reference for your sales..

How Do Virtual Call Centers Work and What Are Their Benefits?

Posted by on Dec 17th, 2018
Virtual call centers for small businesses are the next innovative method of providing excellent customer service to your domestic and international clients. This business model involves hiring virtual call center agents who have the option of either working from remote locations such as the comfort of their own homes or..

Why Your Business Should Opt for Remote Call Center Services

Posted by on Dec 14th, 2018
Remote reception call centers are on the rise throughout North America and the reason for that is simple. They’re efficient, reliable, and cost-effective especially for startups or small businesses that are still in the beginning stages of building up their brand and customer base. Businesses need full-time receptionists that are..