The Importance of Tone of Voice in Customer Service: What You’re Doing Right and Wrong 3CContact Services 2019-09-09 00:30:48 Blog Array
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The Importance of Tone of Voice in Customer Service: What You’re Doing Right and Wrong

3CCS-SEO September 9th, 2019

Customer service representatives are the main point of contact for your customers and that means they have to be friendly, approachable (yes, even on the phone), and informative. There are a lot of other important adjectives that could be used to describe the ideal customer service representative—compassionate, understanding, patient, a good listener, etc. All of Read the full article…

How 3C Contact Services Helped a Little-Known Music Healing Project Become a Worldwide Phenomenon

3CCS-SEO August 16th, 2019

We’ve always known about the healing powers of music. It can help you get through some of the hardest experiences of your life. But did you know that certain frequencies of sound can also help improve your concentration, boost your brain power, as well as relieve physical and mental pain? That’s exactly what one Christian Read the full article…

How to Increase Customer Lifetime Values (CLV)

3CCS-SEO February 19th, 2019

When it comes to implementing palpable customer service techniques to grow a business, most companies put all or most of their eggs in one basket: customer acquisition. While this is an important strategy that deserves a great deal of focus, it also means that another important aspect of establishing a sustainable business is neglected. In Read the full article…

Call Center Lead Qualification Checklist

3CCS-SEO January 7th, 2019

When it comes to lead qualification, one of the most important tasks your sales team must take on is asking the right questions to ensure that they can successfully convert contacts into paying and loyal customers. Creating a standardized lead qualification checklist as a point of reference for your sales team is an excellent way Read the full article…