3C Contact Services, North America’s Top Call Center Improves Client Retention Rate by 43%

3C Contact Services, North America’s Top Call Center Improves Client Retention Rate by 43%

Posted by on Jul 16th, 2014

3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce major improvements regarding an existing client in the publishing industry.

“For competitive reasons, our client has asked to remain confidential,” says Rick Johnson, president of 3C Contact Services. “That said, this leading American publisher is proud of what 3C Contact Services has been able to accomplish since first being tasked with providing first in-class contact center solutions to its growing customer base over the course of the last year.”

Johnson explains that as a brand’s front line, the customer service team is a reflection of the brand’s image. As a result, it’s imperative that brands provide an excellent customer service experience; failing to do so can translate into lost revenue and damage a brand’s reputation.

“One miscalculation can mean losing a once loyal customer, and it’s six to seven times more costly to acquire a new customer than retain an existing one,” he adds. “Left ignored for a five-year period, customer attrition rates could hit 50%.”

Over the course of the last year, 3C Contact Services has been instrumental in helping its client increased its customer retention rate by 33%. Before hiring 3C Contact Services, this company had a customer save rate of just 20%, but over the last year, 3C Contact Services has increased the save rate to 63%; that represents a one-year improvement of 43%, or a relative improvement of 215%.

“One of the reasons why 3C Contact Services is so successful is because of our industry-leading customer satisfaction. That means creating a great first impression, listening to their needs, and exceeding their expectations,” Johnson concludes. “In an industry where contact services companies strive for customer satisfaction and quality assurance rates of between 90% and 95%, 3C Contact Services exceeds these standards with a score of 97%.”

3C Contact Services provides its clients with top-quality, best-of-class outsourced contact center services. 3C Contact Services’ customizable solutions allow companies to increase profitability while increasing market share and business intelligence and maximizing customer relationships. Specializing in customer retention strategies, 3C Contact Services has a dedicated and well-trained team of customer support specialists who provide excellent service that is delivered consistently and in a timely and cost-effective manner. To learn more about 3C Contact Services, visit the company’s web site at www.3CContactServices.com or contact 3C Contact Services at 1-888-353-2335 or via e-mail at r.johnson@3ccontactservices.com.