Inbound call center services can be used for more than just regular customer support. In the hospitality and recreation industries, call centers can be used to effectively handle reservations and online bookings.
For many businesses, reservations and bookings are the key to their success. For instance, with a hotel or motel, there is no business without bookings and reservations. If customers cannot reserve a room over the phone or internet, then they will not be a patron.
When there are problems with the way a company handles their bookings and reservations, lost customers and revenue are the most immediate results. That is why call center services for online booking and reservations can be critical for many companies and small businesses.
Why Should You Outsource Reservation and Online Booking Services?
For any business that involves reservations or bookings, it’s critical to provide 24/7 around-the-clock support.
Customers in the hospitality and recreation industries differ from your average customer. While many businesses keep standard daytime hours and serve people in their immediate area, businesses that use reservations typically do not have that same luxury.
When someone wants to place a reservation, they typically want to do so as soon as possible. Often, these individuals are facing time constraints. They may be organizing a trip last-minute, trying to schedule an event for their work, or may simply want to make accommodations quickly for their own peace of mind.
As well, businesses that use reservations are often serving customers internationally or in different time zones. For hotels, transportation services, and entertainment events, people may be placing reservations and bookings from the other side of the country, or even the other side of the globe.
This is why outsourcing reservations and bookings to a call center is important. Call centers are able to provide 24/7, around-the-clock service, allowing your customers to place reservations and make bookings according to their own needs and schedule.
Who Should Outsource to a Call Center for Reservation and Online Booking Services?
There are many types of businesses that can benefit from using these call center services. Call centers can handle the following types of service:
- Plane, train, bus, and other transportation tickets and bookings
- Event hall/concert hall booking
- Hotel, motel, and vacation home booking
- Corporate event booking
- Spa, getaway, and other travel booking
- Annual meetings, corporate functions, and charity event booking
- Sports, theater, and entertainment booking
Benefits of Outsourcing a Call Center to Handle Reservations and Online Bookings
Call center services for small businesses with reservations and online bookings offer many distinct advantages.
Increase Occupancy/Bookings
The most immediate benefit to using call center services is that your business can increase occupancy and bookings. By providing 24/7 support, businesses can avoid losing customers to competitors and increase their occupancy.
Reduce Cost of Turnover and Training
By outsourcing to a call center, businesses can save on costs associated with staffing, employee turnover, and employee training. Call centers can handle the duties of staff with a high degree of professionalism for a fraction of the cost.
Capture Hot Leads
Call centers use a variety of proven methods and processes to generate leads for their clients. Using outbound services, call centers can offer effective lead generation and directly increase sales.
Increase Marketing ROI
Call centers can directly increase your reservations and occupancy. They can also provide marketing or upselling/cross-selling services, which can increase your business’ ROI.
Improve Social Marketing Ratings
By providing professional customer service, call centers can improve your social marketing ratings, which are key in the hospitality and entertainment industries.
Optimize your customer service. As the leading provider of outsourced call center solutions, 3C Contact Services teaches its partners the necessary customer service skills needed to engage and retain customers and clients. Call us today at 1-888-353-2335.
